Tag Archives: online marketing

5 Ways to Boost Your Online Reputation

marketingOnline marketing is all about building a virtual identity that people can recognize, connect with, and even promote to their friends. Certainly any business wants their online identity to be regarded positively, but a marketing strategy that is too aggressive or not skillfully designed can come off as pushy or inept, resulting in less customer trust.

Obviously, you don’t want that to be you. Here are a few strategies to help your online reputation not only grow in terms of recognition, but in terms of trust and good will!

Be consistent on your selected social media platforms.
You don’t have to be on every social media site that exists, so don’t stretch yourself thin trying! Stick to the platforms you feel comfortable on, build a following, and then (and this is the important part) don’t abandon your fans/followers. It’s so frustrating for loyal consumers to commit to following your brand only to have you quit updating. Consistency on social media (whether you update once a week or once a day) will promote the idea that you’re not only communicating with your customers regularly, but that you’re generally reliable.

Respond to your fans and followers.
Social media is meant to promote conversation, not monologues, so don’t let your interactions be one-sided! Thank fans and followers for connecting with you online, respond to their comments, and even encourage conversation by sending out questions and requests for feedback. Your customer-base will appreciate that they’ve been given a chance to air complaints or (and you’ll find this is WAY more common) express their gratitude for your service.

Reach out to experts or connect with them online.
Engaging with a well-known authority in your business’s field can let people know that you are involved in your field’s development. Try following experts on Twitter and occasionally retweeting their best content. See if you can get one of them to do a guest post on your blog, or (even better) if you can write one for theirs. Even just connecting with experts on Facebook or LinkedIn can help promote consumer trust!

Use testimonials.
Yelp is so popular because people want to know what kind of experience previous customers had with your business. But you don’t need to limit testimonials to just review platforms! You can collect testimonials through your website, social media, or even just on a piece of paper at your store. Make sure that you have permission to reproduce the content, then spread the word through your social platforms or with a page on your website. And be sure to thank your reviewers for their kind words!

Edit, re-edit, and then edit one more time.
There’s nothing that will undermine your fantastic content and stellar customer service like typos and bad grammar, so proofread everything you put out! Editing isn’t just about spelling and punctuation, though. When possible, get a second opinion on your outgoing content to be sure it’s delivering the message you want. Never be snarky or sarcastic; it rarely reads well on social media. Your customers deserve your best effort, so give it to them!

Digital Marketing – Tips for Online Media Planning

A few weeks ago, I had the honor of presenting “The Digital Marketing Campaign” at the fourth annual BarCamp Memphis. What a fun day for marketers, programmers, creatives and entrepreneurs!

I asked the audience if anyone had ever heard the phrase, “dancing on a shifting carpet”. Since it’s so integral in my life, I was quite surprised when no one had. Dancing on a shifting carpet speaks to one’s ability to maintain grace and poise, while the ground moves unpredictably. During the most chaotic times, I draw upon Grace Kelly and Fred Astaire.

However, it also fits when developing an online marketing campaign. There can be so many variables, so much research to be compiled and compared, that a clear picture of valuable action may not become clear until the final few hours.

The information to be included in the campaign, will change from company to company, client to client, based on a number of variables. Of course, there are a few basics to be included: recommended placement, placement target audience, ad sizes, etc.

However, when deciding between contextual advertising, behavioral, or retargeting; static or flash; networks or affiliates – the inter-relationships can be complicated. It takes cunning and skill, along with grace and poise, to make sense of it all.

I cover a lot of this in my presentation.  So take a look at the slides below, and give me a call if you’d like to learn more.  Until then, keep dancing!


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